COMMON SIGNS
Does this match your problem?
- Dashboard lights appear normal but the engine does nothing
- Lights dim sharply when the key is turned
- A clicking sound comes from the engine area
- A key or security warning appears on the dashboard
SPECIAL ROADSIDE PROBLEMS
The dashboard, radio, or interior lights work, but the engine does not turn when you try to start it. The battery may still be too weak to supply the much higher power required by the starter.
COMMON SIGNS
HOW WE MAY HELP
IMPORTANT LIMITS
Working lights do not rule out a weak battery. A failed starter, neutral-safety switch, brake switch, ignition switch, immobilizer, wiring fault, or mechanical problem may require a repair shop and towing.
ANSWERS BEFORE YOU CALL
Lights require far less power than the starter motor. A battery can run the dashboard but still be unable to crank the engine.
For an automatic vehicle, one careful attempt in Neutral may help identify a Park-position issue. Keep your foot on the brake and follow the owner's manual.
The vehicle may not recognize the key or fob. Try the manufacturer's backup start procedure or a spare key before requesting ordinary roadside entry.
Call with your exact location, vehicle information, and roadside problem.